We are pleased to offer a “No Risk” warranty. Your satisfaction is our goal! My name is Collin Hiss I am the person behind the development of the QOD Product. It is my utmost desire to provide you with a superior product that will last you for many golfing seasons to come.
I sincerely want you to be a happy customer who is satisfied with the QOD product you have purchased.
If you are dissatisfied for any reason I will try my utmost to ensure that we solve your problem at minimum in accordance with our warranty/guarantee but we would always endeavor to exceed our obligations at all times.
I promise that this product is made carefully and we take seriously any failure that may occur.
However for your peace of mind we provide you with up to a total of 5 years of protection for your purchase.
During the first two years we provide comprehensive coverage on the total trolley for component failure.
We will endeavor to get you up and running quickly if you have a problem.
The QOD is modular in design so we can quickly exchange a faulty part for you. If you require us to fit the part we can do that for you as well through arrangement.
For years 3 to 5 we provide you with extended limited warranty on all the major parts coverage such as the frame, the motor and gears and the wheels . These are all expensive parts if something went wrong and we protect your interests because we are confident with our product. We obviously don’t cover you for usage wear and tear and we don’t cover you for accidental damage but we will always assist you to get you back golfing using our trolleys.
In order to get the extended warranty for years 3 to 5 we do request that you would have registered your purchase information with us so online and for you to give us permission to communicate with you through email and other electronic means. In exchange for this online registration and electronic communications permission we give you extended warranty for years 3 to 5.
As with any vehicle there are certain maintenance obligations which we would ask that you undertake on your trolley periodically. At anytime during the life of your product you may contact us to ask for advice and assistance.